Industry: Capital Markets / Financial Infrastructure
Challenge:
A leading brokerage firm struggled to monitor and audit daily client calls across multiple branches. Their legacy voice system had no central logging, making compliance and customer dispute resolution slow and inefficient.

Solution:
Appxcube deployed its SIP-based VoiceLogger solution, integrating directly with the firm’s Asterisk servers and dealer network. The system provided real-time call capture, auto-archiving, and searchable analytics dashboards — all accessible securely via the web.

Impact:

• 98% reduction in time to locate and audit calls

• Fully SEBI-compliant call records across multiple locations

• Improved client transparency and regulatory confidence